FAQS

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 San Francisco, CA
USA

 Free shipping to the
US and Canada

 Email support
9am to 5pm PST, M-F

FAQs. General Information

How much is Shipping and Delivery?

All shipping is free of charge within the US and Canada. For international orders, please email us at hello@vulcanspinners.com. We can’t always accommodate international orders, but we’ll do our best!

What are the average spin times for Vulcan Spinners?

We design our spinners for maximum spin times. The Vulcan Vortex can typically average spin times of over 4-5 minutes, while the Vulcan Z3 usually clocks spin times of over 2-3+ minutes. Each spinner is unique so please keep in mind that these are averages.

What does the lifetime warranty cover?

We offer a 100% satisfaction guarantee for all of our spinners, no questions asked. If you experience any issues with your spinner, simply mail it back to us and we’ll provide you with a full refund.

How do I clean the bearing?

After continual use, the bearing may accumulate small pieces of dust that cause it to spin less efficiently or cause a slight noise while spinning. We created a short video that explains the proper technique for cleaning your bearing:
https://youtu.be/-d7MC0LMLmM

How long will it take to receive my order?

We usually ship our order within 24 hours of ordering and they typically arrive within 7-10 days (US and Canada only). For international orders, delivery times can vary.

I haven't received my item. What can I do?

If it has been more than 10 days since you placed your order and you still have not received it, please contact us at hello@vulcanspinners.com.

How can I show off my new spinner on Instagram and tag Vulcan Spinners?

We’d love to see your new Vulcan spinner in action. Tag us using @vulcan_spinners on Instagram!

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Have a question about Vulcan Spinners or one of our products? Please reach out to us by filling out the form below.